Cattleya Kitchens Limited Privacy and Cookie Policy

This policy was created, and is regularly updated, in order to explain clearly how and why Cattleya Kitchens Limited holds and uses your personal details, and the rights you have to manage the data we hold.

The data controller is Cattleya Kitchens Limited, 62 Pitshanger Lane, Ealing, London, W5 1QX. Our registered Data Officer is Sunil Kara, a Director of the company.

By visiting our website at www.bathwise.uk.com, you accept and consent to the policy as described below.

At Cattleya Kitchens Limited our aim is to give you to the best bathroom products available for the best price. To do this we may need to hold on to your data.

We need to do this for several reasons:

– Fulfilling an order
– Making sure orders are delivered to the correct address
– We also store your details to cover legal returns periods, to keep a record of orders that have a guarantee in case you need to make a claim
– Also, only if you’ve given clear consent, we may send you details of special offers and new products, for which you have the ability to opt-out at any time.

What data do we hold?

All data you provide is held within our secure systems and that of 3rd party partners listed below. We hold the following but not limited to:

Your name, addresses, phone number, email address, payment / card details, your business information.

We never sell your data to any other company or organisation. We will only share your data to fulfil an order or an agreed purpose and for no other purpose.

Information we collect

When you use our website at Cattleya Kitchens Limited, we record some information relating to the technology that you use to browse and the activity you take on the website. This includes:

Your IP address and IP location, web-browser and version, device type, computer operating system, the products and pages you have interacted with, and page interaction information.

How secure is your data?

We use the most current industry standard to protect your data. All the pages on our site are fully encrypted using SSL software. This shown with the lock you see on your browser and the use of the prefix https://.

We secure your personal details on advanced servers that are protected and monitored to the highest standard to spot any attempted breaches. We replicate the standards of leading industry peers.

Who do we share your data with?

We work with service providers to provide the products and services you have requested. This includes but isn’t limited to:

Card Payment Processing – PayPal, Amazon (Amazon Pay only), Barclays Merchant Services

Delivery – DPD, Palletforce

Fraud Prevention & Credit Agencies

Our contracts with these parties are strictly limited only to provision of your services and must comply with UK and EU law, including General Data Protection Regulations (GDPR).

Accessing your data

You are entitled to request to understand the data held by Cattleya Kitchens Limited, sometimes known as a ‘Subject Access Request’ which allows you to understand what personal details of we hold.

Should you wish to make a request, please contact our Data Officer in writing at the address above.

Should you wish to contact us by email, please contact our Data Protection Officer at info@cattleyakitchens.com to enable us to quickly assist with your request.

What choices do I have?

You have the right to request us to forget your data. This means we’ll remove your records from our systems. Please be aware that this may mean that we will be unable to process your order or fulfil obligations regarding returns, guarantees or repeat orders.

Additionally, you can use your web browser to stop us using cookies. We’ve provided details below on how to do this.

How do we use cookies?

Cookies carry unique IDs that help us to know when you visit www.bathwise.uk.com. They are harmless and confidential files.  

They enable us to:

– Remember when you have added an item to your basket but continue shopping
– Understand how different browsers and devices are used so we can improve service
– Understand popular products
– Discover how you visited the website so we know how best to spend our marketing budget

We also use cookies passed to us from third-parties.

These are anonymous and pass back and forth for the following reasons:

We use data analytics software (Google Analytics) on an anonymous basis so we can understand where problems are occurring on the website, how well people are using the site and the pages they visit and leave from. Hopefully, we use this to help our customers to shop better.

 

We also use cookies to see how well our advertisements are working. So, when you click on an advert or search engine, we can anonymously see whether this led to people buying products. This helps us to advertise better or sometimes to stop advertising. If you want to know more try www.youronlinechoices.eu.

How to block cookies

It is easy to stop cookies but beware that may affect your shopping experience. To do so, please follow the instructions below for the leading browsers:

Google Chrome https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en

Safari https://support.apple.com/kb/ph21411?locale=en_GB

Firefox https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Opera https://www.opera.com/help/tutorials/security/privacy/

DuckDuckGo https://duckduckgo.com/privacy

If you have disabled cookies and are having difficulties placing an order, give us a call on 0208 840 9313 and we’ll take care of everything for you.